The results of the certification can be appealed.
Definition: Appeal is a formal request for reconsiderations or review of a decision made by the Certification Body (CB)
Who can appeal:
How to appeal: The appeal shall be sent to vottun@vsf.is using the form Appeal of certification result
When: Appeals must be submitted within 30 calendar days of the decision being appealed.
Fees: CB may ask for appeal fees. In this case, those fees shall be explicit and communicated to applicants. Fees will be applicable after reception of a valid appeal and refunded to applicant or candidate if the appeal’s decision is favourable to the appellant.
Definition: Complaint is an expression of dissatisfaction by an individual or organization to a CB. The complaint may be related with any person or situation involved in the certification process.
Who sends a complaint: There are no restrictions. Any person can present a complaint against a CB.
How to complain: The complaints shall be send to vottun@vsf.is using the form Complaint form
When: There are no date restrictions.
Fees: No fees are applicable